Prague City Tourism operates tourist information centres at the Old Town Hall, Můstek, Prague Castle, Petřín Tower and both terminals of Václav Havel Airport, where it provides tourist information in Czech and other languages. At the tourist information centres, it sells its own products and services, such as guided tours, printed brochures and maps or sophisticated souvenirs. It also distributes partner products: concerts, events, experiences, sightseeing rides, cruises and more. In 2023, Prague City Tourism served over 1.1 million tourists at its information centres. Visitor rates to Tourist Information Centres in 2023. The customer service line with experienced operators offers fast and friendly advice about current events in Prague. It is available for Prague residents looking for information about local events or services, and for tourists who need tips on the best places to visit. The customer service line is available on weekdays from 9:00 to 17:00 via telephone at +420 221 714 714 or via e-mail at tourinfo@prague.eu.
